Question 1

What material is Caltian jewelry made from?

Accepted Answer

All Caltian jewelry is crafted from 316L stainless steel – a marine‑grade, surgical‑quality alloy that is exceptionally resistant to rust, corrosion, tarnishing, and skin discoloration. The “316L” grade contains molybdenum, which makes it genuinely waterproof for everyday wear and hypoallergenic for sensitive skin.

Question 2

Why 316L stainless steel and not silver or gold?

Accepted Answer

Sterling silver tarnishes and requires regular polishing. Gold‑plated jewelry wears through over time, revealing the base metal. 316L stainless steel holds its finish indefinitely without polishing, storage, or plating, making it ideal for daily wear.

Question 3

Is Caltian jewelry waterproof?

Accepted Answer

Yes. Because it is made from 316L stainless steel, it is inherently waterproof and corrosion‑resistant. You can wear it in the shower, at the gym, swimming, or any weather without removing it.

Question 4

Will the jewelry tarnish, fade, or change colour over time?

Accepted Answer

No. 316L stainless steel does not tarnish, fade, or corrode under normal everyday wear, including exposure to water, sweat, and humidity.

Question 5

Is Caltian jewelry hypoallergenic?

Accepted Answer

Yes. 316L stainless steel is widely used in medical and surgical applications because it is biocompatible and free from reactive metals that cause skin irritation.

Question 6

How do I clean my Caltian jewelry?

Accepted Answer

Simply rinse with warm water and mild soap if needed, then pat dry with a soft cloth. Avoid harsh chemical cleaners.

Question 7

What styles does Caltian offer?

Accepted Answer

Our collection is minimalist and Nordic‑inspired: Cuban chain bracelets & necklaces, rope necklaces, cuff bracelets, and pendant necklaces. See the full collection at caltian.com/collections/all.

Question 8

Are your pieces suitable for stacking and layering?

Accepted Answer

Absolutely. All pieces share the same material and tonal language, making them easy to mix‑and‑match.

Question 9

How do I know which size to order?

Accepted Answer

Each product page lists specific sizing guidance. For bracelets, measure your wrist and add 1–2 cm. For necklaces, chain length is shown in the details.

Question 10

What if the piece doesn't fit when it arrives?

Accepted Answer

We offer a 14‑day return policy from the date of dispatch. Contact support@caltian.com to arrange a return or exchange.

Question 11

What payment methods does Caltian accept?

Accepted Answer

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Klarna, Shop Pay, Maestro, Bancontact, Union Pay and other major methods.

Question 12

Can I pay with Klarna (buy now, pay later)?

Accepted Answer

Yes – Klarna is available at checkout under its standard terms and conditions.

Question 13

Can I change or cancel my order after placing it?

Accepted Answer

Yes, as long as the order hasn't been dispatched. Email support@caltian.com with your order number. After dispatch, the return policy applies.

Question 14

Can I change my delivery address after ordering?

Accepted Answer

Yes, before the order is dispatched. Email support@caltian.com as soon as possible.

Question 15

Where is my order confirmation?

Accepted Answer

A confirmation email is sent within minutes of purchase. Check spam/junk or contact support@caltian.com if you don’t receive it.

Question 16

Where do you ship to?

Accepted Answer

We ship across Europe, including Scandinavia and the wider EU. Sales tax is included; no additional import duties for EU orders.

Question 17

How long does shipping take?

Accepted Answer

Scandinavia: 1–3 business days. Rest of Europe: 3–7 business days. Orders are dispatched within 2 business days of payment.

Question 18

Is shipping free?

Accepted Answer

Yes – free on all orders over €35. Below that threshold a shipping fee applies at checkout.

Question 19

How do I track my order?

Accepted Answer

A tracking link is emailed once the order ships. If you haven’t received it after 2 business days, contact support@caltian.com.

Question 20

What if my order is delayed beyond the estimated delivery time?

Accepted Answer

Contact us and we’ll open an investigation with the carrier.

Question 21

What happens if my parcel is damaged in transit?

Accepted Answer

Reject the parcel if possible and contact support@caltian.com immediately. If damage is discovered after delivery, send photos and we’ll resolve it.

Question 22

Do you ship to P.O. boxes?

Accepted Answer

Yes, though courier‑based options may be unavailable for P.O. boxes.

Question 23

What is your return policy?

Accepted Answer

14‑day return window from dispatch. Email support@caltian.com within that period to initiate a return.

Question 24

How do I start a return?

Accepted Answer

Email us at support@caltian.com with your order number and reason; we’ll provide the next steps and return address.

Question 25

What is the Caltian Lifetime Warranty?

Accepted Answer

Every piece is covered for manufacturing defects and breakage from normal everyday use. We’ll replace or provide store credit.

Question 26

What does the Lifetime Warranty cover?

Accepted Answer

It covers defects and breakage under regular use. It does NOT cover general wear‑and‑tear, accidental damage, or loss.

Question 27

What happens after a successful warranty claim?

Accepted Answer

You may receive a replacement item (subject to stock) or store credit. Cash refunds are not provided.

Question 28

What if an item I want is out of stock?

Accepted Answer

We typically restock sold‑out pieces within ~4 weeks. Subscribe to our newsletter or email support@caltian.com for restock notifications.

Question 29

Is Caltian jewelry a good gift for men?

Accepted Answer

Yes – the minimalist, durable, waterproof design makes it a practical, everyday‑wear gift.

Question 30

Does Caltian offer gift packaging?

Accepted Answer

Check the product pages or contact support@caltian.com for current packaging options.

Question 31

Can I get a discount on my first order?

Accepted Answer

Yes – subscribe to the newsletter at the bottom of caltian.com to receive 15 % off your first order.

Question 32

How do I get in touch with Caltian?

Accepted Answer

Email us at support@caltian.com. You can also find us on Instagram and TikTok @caltianofficial.

UNVERZICHTBARE ALLTAGSKLEIDUNG FÜR HERREN

CUBANISCHES 3MM ARMBAND

KUBANISCHE HALSKETTE 4MM

ORIGINALMANSCHETTE

SEILKETTE 5MM

SIEGEL-ARMBANDSPANGE

SCHLANGENANHÄNGERKETTE GEHÄMMERT

SCHLANGEN-BREITANHÄNGER-HALSKETTE

gemacht, um den Test der Zeit zu bestehen

WHAT OUR CUSTOMERS SAY ABOUT US

CUBANISCHES 3MM ARMBAND

KUBANISCHE HALSKETTE 4MM

ORIGINALMANSCHETTE

SEILKETTE 5MM

Language

Language

UNVERZICHTBARE ALLTAGSKLEIDUNG FÜR HERREN

CUBANISCHES 3MM ARMBAND

KUBANISCHE HALSKETTE 4MM

ORIGINALMANSCHETTE

SEILKETTE 5MM

SIEGEL-ARMBANDSPANGE

SCHLANGENANHÄNGERKETTE GEHÄMMERT

SCHLANGEN-BREITANHÄNGER-HALSKETTE

gemacht, um den Test der Zeit zu bestehen

WHAT OUR CUSTOMERS SAY ABOUT US

CUBANISCHES 3MM ARMBAND

KUBANISCHE HALSKETTE 4MM

ORIGINALMANSCHETTE

SEILKETTE 5MM